As I support my company's operations across Asia from Australia to India, China and Japan, I face lots of different demanding expectations. In my observation, whether we find a request unreasonable can be associated on how we have gotten used to it.
The Japanese and Koreans have gotten used to putting in long hours and foregoing their entitled annual leaves. They do not find it unreasonable at all to only take 1-2 days leave a year and let the rest go unutilized.
In many Asian cultures, bargaining is part and parcel of most transactions. Many Chinese and Indians do not find it unreasonable to be offered a ridiculously low price for their products. That is because they treat it with jest that it is a game played in life each day.
An American or Japanese who is not used to such unthoughtful and disrespectful gestures may find this an insult to their efforts spent in precisely pricing the product. Or they may just feel it is a waste of time to engage in petty amounts.
A
n incident at the Indian embassy of Singapore got me thinking. When needing to apply for visa to India in short notice, a visa agent advised me to head to the embassy myself in case I could get past bureaucracy and get the visa in less than 5 days. I waited in a long queue and during my chats with others, noticed that there was one in the queue who got an exceptional treatment. When it came to my turn for the visa interview, I was adamant that I had booked my flight for an important business trip and hoped to get the visa quicker. I got a No answer. I was surprised that rumours of an express service was untrue. I insisted that I could pay for such service, but was declined. Then, I questioned why there were some who could get it faster. The officer was a little furious, and I immediately apologised for my misunderstanding and got my visa in 3 days. So what is negotiable and do many Asians prepare a range and quota of negotiable outcomes? Do some who are used to fixed rules just accept a No response and forego other possibilities?
n incident at the Indian embassy of Singapore got me thinking. When needing to apply for visa to India in short notice, a visa agent advised me to head to the embassy myself in case I could get past bureaucracy and get the visa in less than 5 days. I waited in a long queue and during my chats with others, noticed that there was one in the queue who got an exceptional treatment. When it came to my turn for the visa interview, I was adamant that I had booked my flight for an important business trip and hoped to get the visa quicker. I got a No answer. I was surprised that rumours of an express service was untrue. I insisted that I could pay for such service, but was declined. Then, I questioned why there were some who could get it faster. The officer was a little furious, and I immediately apologised for my misunderstanding and got my visa in 3 days. So what is negotiable and do many Asians prepare a range and quota of negotiable outcomes? Do some who are used to fixed rules just accept a No response and forego other possibilities?
My dear readers, I would love to hear about how you respond in a negotiation? Do you treat it seriously and provide a precise and well analyzed response and get frustrated that you have to spend so much effort in a negotiation? Or do you just treat it like a game and boldly challenge the offer?
(Photos show the family at the Merlion and the Fountain of Wealth at Suntec city).
